When you work in the escrow industry for nearly a quarter century, you know a thing or two about the escrow process. You also know that you’ve found your calling, you’ve found a job you’re passionate about. That exactly describes Donna Wilke, an Escrow Officer for Honor Escrow since 2016.
Exhaustive Knowledge of the Escrow Process
“I know the escrow process from A to Z, top to bottom,” explains Donna. “My role at Honor Escrow is exactly that, handling a file from A to Z.” Donna’s role involves opening the escrow and title processes, prepare escrow instructions, review all documents and prepare loan documents for the buyer to sign. “It’s a step-by-step process,” says Wilke. “I verify that all parties have completed their obligations, and when we hit the finish line where we record the Grant Deed in the new buyer’s name, it’s a great feeling for me, my team, and obviously for the new owners of the home.”
The Rush of Helping Home Buyers
Wilke loves working with first time buyers, she feeds off their energy and excitement about buying their very first home. “I think owning a home is the most important and biggest investment that you can make,” she notes.
Why Great Customer Service is Crucial to Success
Donna also likes serving two customers in the escrow process, both agents and the buyers/sellers. For her, communication is the key for both sides of the equation. “I know that if we don’t provide the highest level of customer service for the agent, keeping them apprised every step of the way, that agent may not come back to us,” she says. For the buyers and sellers, Wilke notes that flexibility and attention to their needs are key, such as accommodating busy schedules and getting loan documents signed at 6:30 am or 10 pm at night, whatever it takes.
A Great Team Dynamic
Donna loves the dynamic in the offices of Honor Escrow. “Our team has many different levels of experience,” she explains. “One moment I’m teaching someone one of the nuances of the process or helping them solve a complicated issue, and the next moment a fellow team member is sharing an insight to help me solve a problematic aspect of one of my files.”
When Donna isn’t focused on the escrows she has in process, she loves to relax old school by going bowling. “I’ve always enjoyed bowling and love to go when I have a chance,” she says. Another way she relaxes is going to the river and jumping on her Seadoos. “That’s a new hobby for me,” she states, “and the great thing is that relaxes you and gets the adrenaline going!”
"I came to Keller Williams Brea with a 30-year relationship with a phenomenal escrow officer. Being a team player, I tried out our in-house escrow officer, Donna Wilke. I had a deal with her years ago when she was at another escrow company. She has gotten 100% of my deals since then. Donna is one of the sharpest escrow minds I've come across in over 2400 transactions. She's fast, diligent, and my clients love her. Donna is one of the most important parts of the Regazzi Realty Group."
-Tony Regazzi, Brea KW Agent
"Donna is a trusted and valued part of my business. She is committed to our clients and is there to support them from opening to closing. I appreciate Donna’s excellent communication with me and with the client and if there are any issues I need to be aware of, she immediately reaches out to me to collaborate for a solution. Many thanks to Donna for her continued support and valued escrow experience."
-Debbie Hall, Yorba Linda KW Agent
"Donna Wilke has been an amazing escrow officer and resource in my real estate career! She has helped close all residential transactions that we’ve had to date and her knowledge of over 20+ years in escrow gives clients the security they need to trust us with their largest financial transaction."
-Amir Pibhoy, Brea KW Agent