As one of the veterans of Honor Escrow, Nicole Biszantz helps set the standard for the excellent customer service that the company has built its reputation on.
Keys to Great Customer Service
For Nicole, there are two key fundamentals to great customer service: Relationships and Communication. In fact, she cites that the best part of her job is the close relationships she has forged with her agent clients. "Some of them have made me feel like I’m part of the family," she explains.
Handling Pressure and Managing Expectations
"There is a lot of pressure and expectations built into the escrow process," she adds. "So you learn to work closely with the agent and keep everything moving forward, as smoothly and efficiently as possible." Another reason Nicole enjoys working for Honor Escrow is the inter-office working relationships. "Though each team member has their own escrow accounts to manage," she notes, "everyone here is willing to answer another associate’s questions, or jump in and help cover if someone is out." That mentality is a big key to Honor Escrow’s ongoing success.
A Successful Approach
For Nicole, she knows that she is ultimately working for both her agents, and the home buyer and seller as well. "At the end of the process, I want that agent to feel it was a smooth and successful closing, and more importantly, that the buyer and seller feel the whole experience was a great one," she explains. "I’m driven to provide an experience so great that my agent client feels I took care of everyone, and they will want to send me a referral." Based on the number of referrals Nicole gets on a regular basis, her approach to her work is truly paying off.
Communication — The Other Key to Great Customer Service
"I’m a big believer in excellent communication," Nicole says. "I go above and beyond—always." She takes the time to go over any and all questions or concerns. She works hard to answer or address them to everyone’s satisfaction.
Favorite Personal Pastimes
When Nicole is not hard at work on her escrow accounts, she enjoys spending time with her husband, Russell, and their 16-year-old daughter, Kate. Traveling is a favorite family pastime. "We love to travel to new places," she says. Listening to live music is another favorite, as well as touring some of the area wineries. "We also enjoy dining out, and the occasional brunch is a fun outing," she adds. Entertaining at home is a preferred activity, and inviting friends and family over for a barbeque is a regular occurrence.
Taking Care of Business
When everything is riding on the successful close of your escrow, with Nicole you’ll know you will have a veteran expert working side by side with you, taking care of business, making sure communication is thorough and timely, and methodically moving your escrow to a successful close.
"Nicole is a Rock Star and continually delivers the best service, communication and follow up to both the agents involved and of course the buyers and sellers! She goes above and beyond to make sure that each individual customer feels as if they're her "only customer"! I am 110% confident to hand off my clients to Nicole and know that they will have a 5 star experience every time!"
-Chad Langseth, KW Yorba Linda Agent
"Nicole is nothing short of awesome to work with from her smile on the phone or in person, to her quick acknowledgment and response to requests and messages. I truly appreciate the way she cares about my files and my clients. She is always on top of the transaction, and she is quick to follow-up and let me know when we need something or when something is not quite right. Nicole is a joy and I'm grateful that we have her here at Honor Escrow."
-Jeff Simons, KW N. Tustin Agent
“I have been a Realtor for the past 17 years working in the Southern California area. During that time, I have had a chance to work with many different escrow officers. Nicole, at Honor Escrow, is simply the best! She is professional, responsive, extremely knowledgeable in her trade and above all kind. As an agent, I consider the escrow officer as an extension of the services I provide, and Nicole excels in every aspect of providing the highest levels of service to my clients and myself. The clients absolutely love her. Nicole has a positive attitude, incredible customer service, and superior work ethic. Nicole will always be my go-to when I have the choice and I highly recommend her to anyone needing a phenomenal escrow officer!" Have a 5 star experience every time!"
-Stephanie Rezac, KW Yorba Linda Agent