Nicole Biszantz

Nicole Biszantz
  • Title: Escrow Officer

  • E-mail: Nicole@honorescrow.com

  • Phone: 714-465-3391

  • Location: 17822 17th St. #104 Tustin, CA 92870

  • Hours: Monday - Friday 8:30am-5pm

As one of the veterans of Honor Escrow, Nicole Biszantz helps set the standard for the excellent customer service that the company has built its reputation on.

Keys to Great Customer Service

For Nicole, there are two key fundamentals to great customer service: Relationships and Communication. In fact, she cites that the best part of her job is the close relationships she has forged with her agent clients. "Some of them have made me feel like I’m part of the family," she explains.

Handling Pressure and Managing Expectations

"There is a lot of pressure and expectations built into the escrow process," she adds. "So you learn to work closely with the agent and keep everything moving forward, as smoothly and efficiently as possible." Another reason Nicole enjoys working for Honor Escrow is the inter-office working relationships. "Though each team member has their own escrow accounts to manage," she notes, "everyone here is willing to answer another associate’s questions, or jump in and help cover if someone is out." That mentality is a big key to Honor Escrow’s ongoing success.

A Successful Approach

For Nicole, she knows that she is ultimately working for both her agents, and the home buyer and seller as well. "At the end of the process, I want that agent to feel it was a smooth and successful closing, and more importantly, that the buyer and seller feel the whole experience was a great one," she explains. "I’m driven to provide an experience so great that my agent client feels I took care of everyone, and they will want to send me a referral." Based on the number of referrals Nicole gets on a regular basis, her approach to her work is truly paying off.

Communication — The Other Key to Great Customer Service

"I’m a big believer in excellent communication," Nicole says. "I go above and beyond—always." She takes the time to go over any and all questions or concerns. She works hard to answer or address them to everyone’s satisfaction.

Favorite Personal Pastimes

When Nicole is not hard at work on her escrow accounts, she enjoys spending time with her husband, Russell, and their 16-year-old daughter, Kate. Traveling is a favorite family pastime. "We love to travel to new places," she says. Listening to live music is another favorite, as well as touring some of the area wineries. "We also enjoy dining out, and the occasional brunch is a fun outing," she adds. Entertaining at home is a preferred activity, and inviting friends and family over for a barbeque is a regular occurrence.

Taking Care of Business

When everything is riding on the successful close of your escrow, with Nicole you’ll know you will have a veteran expert working side by side with you, taking care of business, making sure communication is thorough and timely, and methodically moving your escrow to a successful close.

Contact me

locations

  • Yorba Linda Main Office: 19625 Yorba Linda Blvd, Yorba Linda CA 92886

  • Tustin Branch Office: 17822 E 17th St, Ste 104, Tustin CA 92780

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